Categories
FedEx & USPS Shipping
-TSM is a FedEx Authorized Shipping Outlet providing both domestic and international shipping.
-All standard phone orders are shipped via FedEx Ground.
-TSM does not ship on weekends. All orders placed after 4:30pm on Friday will be shipped on Monday.
-Free FedEx Ground shipping is available on all online orders over $100 (ground only).
-FedEx Standard Overnight, FedEx 2 Day, and FedEx Express Saver are available for an additional cost.
-Shipping via the US Postal Service is available for online orders and phone orders upon request.
-US Postal Service Priority Mail and Express Mail International shipping options are available.
-All online international orders will be shipped via US Postal Service Express Mail International.
-International orders may be subject to customs duties, taxes, and brokerage fees.
-The customer is responsible for any additional fees incurred upon delivery of their order.
-If you are in doubt regarding fees, please check your local import policies before placing an order.
Item Returns
-If you receive an item that has been damaged during shipping, please Contact Us first.
-You must contact us within 14 days of receiving any damaged items.
-Please print, complete, and send in the TSM Shipping Form along with any items being sent to us.
-This includes items being sent in for service, exchange, warranty, sale, or refund.
-If you would like to return an item for any reason, please contact us before sending the item back.
-TSM will issue a RETURN AUTHORIZATION NUMBER (RA#) and assist you in resolving the issue.
-Please write the RA# on the outside of the package being returned to us.
-Items will not be accepted without an RA#.
-TSM accepts new or unused items for refund, minus the original shipping charges.
-Return Shipping Labels are available upon request, at no charge, for all TV Module warranty returns.
-Return Shipping Labels can be sent to a valid email address only.
-Warranty returns with a Return Shipping Label must be dropped off at nearest local FedEx location for pickup.
-If a Return Shipping Label has not been issued by TSM, the customer must pay for return shipping charges.
-A 15% restocking fee will be applied to all items returned for refund (excludes warranty items, service centers, dealers, and distributors).
-Most of the items purchased form our inventory will ship the same day. However, this is not a guarantee.
Some items might require being shipped the following day or within 24 hours of the order being processed.
If your order is time sensitive, please contact us to insure the item can be shipped to meet your needs.
